How to buy

You can buy our products through the online shop. When you place the order for our products you confirm that you agree with our Sale and Reclamation terms and conditions. You can read our Sale and Reclamation terms and conditions here.

….to the ONLINE SHOP

To place the order you will need to go through the following procedure:

1. Choose the products

Please choose the products which you wish to order and quantity. The cart will be filled automatically. When you finished with choosing, please press "Check out" in the right upper corner.

You will see the list of all products you have chosen on the screen. At this stage you can amend your order.

Then press "Check out" to continue with placing the order.

Fill in personal and delivery details and press "Continue".

2. Delivery cost

Please choose the delivery cost for your order. We deliver currently only within EU.

The delivery cost differs depending on the weight of your order and the country of destination (you can see all delivery costs here).

The total weight of your order can be seen in the brackets under the title "Delivery method".

Please choose the correct delivery cost. Otherwise, we cannot send you the order until you pay the difference.

3. Payment method

Please choose the method of payment. At the moment you can pay for the ordered products by the following means:

Credit cards Visa, Mastercard, AMEX, Diners Club, JCB, Delta/Visa debit, Visa Electron. Select "Moneybookers" in payment options. You will be transferred to a secured page where you should fill in necessary details for the payment. Payment by bank cards is supported by the secured system from Moneybookers. You do not need to have an account in Moneybookers to pay with a credit card.
Additional payment options - are available for selected countries. See here the approximate list. We reserve the right for any changes made by Moneybookers. Select "Moneybookers" in payment options.
Payment on delivery –This method is applicable only for delivery in the Czech Republic.
Bank transfer – If the bank transfer is made from the Czech bank, no other commissions will be counted. If you transfer money from the other country, please do the transfer on conditions “OUR” , i.e. you pay bank fees of both our bank and yours.
Bank transfer with Moneybookers - You can make a bank transfer through Moneybookers. Select "Moneybookers" in payment options. If you do not have account in Moneybookers, the system will guide you to create the one and will give all necessary instructions to proceed with the payment. The advantage of this option is that depending on the country you perform the bank transfer from, you may avoid paying bank fees. See more at www.moneybookers.com or consult your bank.
Cash – in case of purchase in person.
through PayPal – this method is possible only if the Buyer has an account in this system. Please contact us and will send you all necessary instructions.

4. Delivery

If you chose to pay by a bank card, you will be tranfered to the secured page to perform a payment. We will start to process your order for the delivery after you have performed the payment.

If you chose to pay by bank transfer, you will recieve an email with our bank details to perform a payment. We will start to process your order for the delivery after recieving the payment on our bank account from you.

If you chose to pay on delivery (this method is available only for deliveries in the Czech Republic), we will start to process your order for the delivery after receiving your order. In this case you will pay at post office at the time of receiving the package.

The delivery term depends on the quantity and type of the products you have ordered. We will perform the delivery as quick as possible, but not later than 6 weeks or upon the agreement. We will always inform you about the exact term of delivery.

We use the Czech Post for delivery of any order. If you wish and upon agreement with us, we can use other transporter (PPL, DHL и т.д), on condition that this transporter can perform the delivery in the required place within required time and you pay the difference for using such delivery provider.

We deliver in any country of the world provided that the Czech Post can perform the delivery in this country.

Delivery costs is not included in the product price. You can see the delivery costs here.

Complaints

Please see the complaint procedure in our Sale and Reclamation terms and conditions.